Return and Refund Policy
Informational text regarding the terms of Love Lamp 3D LED Lamp "Return and Refund Policy".
Return policy
You can return the product you purchased within 14 (fourteen) days after receiving it, within the specified conditions.
In order for a product return to be accepted, the product must be in its original box, unused or not damaged as a result of misuse. Returns of personally designed products, disposable products (digital products, etc.), products whose prices are determined in stock exchanges and markets such as gold - diamond - silver - jewelry, and products that deteriorate quickly or have the risk of expiring are not accepted. If there is any problem with the product or your order, you can submit your complaint to us within the periods specified in the legislation after the product is delivered to you. We will carefully examine your request within the scope of our high customer satisfaction policy.
LED Lamp
Returns of personalized "3D LED Lamp" products are not possible. Since these types of products are specially prepared for you and are not suitable for resale, they are not included in the scope of "Return".
Gift
It must be in its original box, unused or not damaged as a result of misuse.
Return Period
Within the scope of the "Return and Refund" law, the consumer has 14 days to return a product. You can request a refund (except for personalized products) within this legal period.
Refund Request
Within the scope of your return requests or complaints regarding the product; You can reach us via info @ lovelamp.com.tr or our phone number 0850 309 38 57.